On Fri, 1 Dec 2000, Bob Tanner wrote:

<snip>

> It didn't sink in.
> 
> So, how can you explain to the client that when the physical link is down, no
> matter how bad you want to fix it from them, Qwest must be involved and they
> must do the fix?

Just use the analogy of a phone line and dialup internet access. You're
AOL (or something), Qwest is the phone company.  

If they still don't get it, give THEM the Qwest Tech support phone # and
have them try to straighten it out (heh).  See how they like it.  IT's
probably not good customer relations, but it's not your fault they can't
get a simple idea.

Tony