What type of DSL service did they have? Could they have had IDSL? How did they lose their DSL in the first place? Liz On Fri, 1 Dec 2000, Ben Lutgens wrote: > On Fri, Dec 01, 2000 at 05:44:00PM -0600, Bob Tanner wrote: > >How do you explain to people the difference between a Telco and an ISP? > > > > Explain to them that the only way they can connect from thier house to you > (The Internet Service Provider) is by way of the wires that are monopolized by > qwest. > > >The people are totally newbies and very, very non-techincal. > > > >The situation I am in is a client lost their DSL service from USWest. After days > >of calling and hours on the phone with Qwest I was told that they are beyond the > >19,000 foot mark. > > > >Qwest says they should have never gotten DSL in the first place. Qwest will not, > >no matter what put DSL down that circuit. Qwest has not explaination on how they > >got DSL in the first place. > > > >Anyways, this client is very upset. They keep calling us and asking us to "fix > >the problem". > > > >I have tried (very patiently) to explain Real Time is an ISP, we provide > >Internet access. Qwest is a telco, they provide the physical connectivity. > > > >It just doesn't sink in. > > > >I have tried this analogy. Real Time is an automotive dealer, we sell cars. > >Qwest is like MNDOT, they build roads. > > > >You (the client) have bought a speedy but very safe car (linux). It comes with > >an airbag (ipchains) for safety, etc.. You got the car, but there is no roads to > >drive on. > > > >It didn't sink in. > > > >So, how can you explain to the client that when the physical link is down, no > >matter how bad you want to fix it from them, Qwest must be involved and they > >must do the fix? > > > > > > > >-- > >Bob Tanner <tanner at real-time.com> | Phone : (612)943-8700 > >http://www.mn-linux.org | Fax : (612)943-8500 > >Key fingerprint = 6C E9 51 4F D5 3E 4C 66 62 A9 10 E5 35 85 39 D9 > > > >_______________________________________________ > >tclug-list mailing list > >tclug-list at lists.real-time.com > >https://mailman.real-time.com/mailman/listinfo/tclug-list > > -- Imagination is intelligence having fun... e-mail: kethry at winternet.com URL: http://WWW.winternet.com/~kethry/index.html