On Wed, 11 Jul 2001, Bob McCloud wrote: > My house didnt move, and I know the CO didnt move. Then I accused them > of jacking with the phone lines and I wanted it fixed or I go the > state commmision. At this point, Qwest was in the middle of buying > USwest and made promises to the state about improving dsl services. Even today, if you mention filing a complaint with the PUC they usually push through a step or two further. > Remember, I was not nice during all of this. You don't even need to be nasty -- I found that the individuals I spoke to on the phone are generally nice, it's just the manglement and process they have set up over there that causes trouble. But they pay (I think; this is hearsay) something like $500 per PUC complaint, regardless. So you have the by the short ones, it seems, if you mention this. And if you tell them that there are two issues, each worth a separate complaint, ... > And guess what, the service has been excellent. I havent lost a > connection since. At the time, I just upgraded to CBOS 2.1 or > something. I trained in at 15db, 640k up and 256k down. Other way round, maybe? > I just checked it, im trained in at 358k down and 256k up at 24db !! Better than ISDN. > But, it is always up. And that, beats two birds in the bush. :) -- "To misattribute a quote is unforgivable." --Anonymous