> Dear Qwest DSL Host, > > Please see the MegaHost site at https://www.extranet.interprise.com/megahost/ > for an important update on a Qwest DSL price increase effective August 7, > 2001. > > Also, at the MegaHost site you'll be able to see the addresses of where we > have currently deployed or will soon deploy remote terminals so that end users > who previously could not get DSL service now probably can. > > You'll need your unique login and password to get into the site. It should've > been automatically emailed to you when you became a Qwest DSL Host. If you > need your login and password, please let me know and I will get one to you. Since most of you don't have access to this, I'll cut-n-paste it for you. This really sucks, especially when the economy is so slow and there is no competition to Qworst. Notification: DSL Rate Increase and Grandfathered DSL Deluxe and DSL Pro Deluxe Fixed Rate Period Plans Product name: Qwest DSL Service Tariff/catalog/price list reference: Qwest Tariff F.C.C. No. 1, Section 8 State(s): All 14 Qwest States covered by Tariff F.C.C. No. 1 where the above services are available. Rate Increase Date: August 7, 2001 Description: Qwest has filed a tariff to change the monthly recurring rates for its DSL Services. Qwest is increasing the rate for its month-to-month DMT DSL Deluxe, DMT Pro Deluxe, CAP DSL Select, CAP DSL Deluxe and CAP DSL Pro Deluxe services. In addition, Qwest will be increasing its monthly rates for the other DSL services including month-to- month services as well as the services with term plans of 12-, 36- and 60-months. Qwest is also grandfathering the 12-, 36- and 60-month term plans for DSL Pro Deluxe service. After the effective date of the filing, Qwest will no longer offer Fixed Period Service Rate Plans for Qwest DSL Deluxe 12-, 36- and 60-months to new customers or for renewal once existing plans reach termination. Background: Qwest DSL was first to launch DSL in the market late 1997 at $39.95. We were the first company to lower the price to $29.95 in 1998 and introduce the Select product at $19.95 later that year. Third quarter 2000 Qwest DSL Pro service was introduced for customers who required higher speeds or business class services and Qwest lowered the prices for the higher speeds of DSL service significantly with that announcement. All companies are experiencing increased costs, and Qwest is no different in that regard. We have found it necessary to increase the prices of our DSL service effective August 7, 2001 as follows: Note: Qwest DSL 256 was introduced on June 14 at $21.95. It is not affected by this increase. Qwest DSL Deluxe: Term Old Rate New Rate Month to month $29.95 $31.95 One Year $29.95 *Grandfathered Three Years $29.95 *Grandfathered Five Years $29.95 *Grandfathered Qwest DSL Select (CAP only): (We stopped selling this product 6-14-01. Price increase applies to existing customers.) Term Old Rate New Rate Month to month $19.95 $21.95 One Year $19.95 *Grandfathered Three Years $19.95 *Grandfathered Five Years $19.95 *Grandfathered *Grandfathered Contract terms no longer offered with these services. Customer's price will be in effect until notified by Qwest at contract expiration. Customer will then be offered the month-to-month price in effect on date of contract expiration. Qwest DSL Pro Services: Qwest DSL Pro Deluxe: Term Old Rate New Rate Month to month $50.00 $55.00 One Year $50.00 $55.00 Three Years $50.00 $55.00 Five Years $50.00 $55.00 Qwest DSL Pro 640K: Term Old Rate New Rate Month to month $60.00 $66.00 One Year $58.00 $64.00 Three Years $56.00 $62.00 Five Years $54.00 $60.00 Qwest DSL Pro 960K: (We stopped selling this product 4-01. Price increase applies to existing customers.) Term Old Rate New Rate Month to month $70.00 $77.00 One Year $67.00 $74.00 Three Years $64.00 $71.00 Five Years $61.00 $68.00 Qwest DSL Pro 1M: Term Old Rate New Rate Month to month $80.00 $88.00 One Year $76.00 $84.00 Three Years $72.00 $80.00 Five Years $68.00 $76.00 Qwest DSL Pro 4M: Term Old Rate New Rate Month to month $150.00 $165.00 One Year $145.00 $160.00 Three Years $140.00 $155.00 Five Years $135.00 $150.00 Qwest DSL Pro 7M: Term Old Rate New Rate Month to month $250.00 $275.00 One Year $244.00 $269.00 Three Years $238.00 $263.00 Five Years $232.00 $257.00 Existing Subscribers: Existing customers will be notified of this price increase on their bill. Frequently Asked Questions What is the change that is being announced? To provide the best DSL technology available to as many customers as possible, Qwest is announcing a $2.00 per month increase in the Qwest Select/Deluxe products, and a 10 percent increase in the Qwest DSL Pro series. What is the effective date of the increase? The price of Qwest DSL service will increase for all affected customers on August 7, 2001. How will customers be notified of the change? Existing customers will be notified via a message on their bill. Qwest Representatives will notify prospective or new customers when they call into one of Qwest Sales centers. Why is the price of QwestDSL service increasing? The cost to buy and install the technology to provide DSL service is increasing. As customer demand increases, we are committed to expanding the availability of this high value product to as many customers as possible across our 14-state coverage area. Which products are affected by this change? The following products will experience a price increase of $2.00 per month: Qwest Select (no new service offered) Qwest DSL Deluxe The following products will experience a 10% price increase: Qwest DSL Pro Deluxe Qwest DSL Pro 640K Qwest DSL Pro 960 (no new service offered) Qwest DSL Pro 1M Qwest DSL Pro 4M Qwest DSL Pro 7M I just ordered Qwest DSL recently. How will this change affect me? If your DSL service was activated prior to August 7, your monthly charge will be pro-rated based upon the number of days in your billing cycle at the old rates prior to August 7. On August 7, you will begin to be charged the new rate. I ordered my DSL service on a 1, 3, or 5 year contract. How will this change affect me? The pricing under your present contract will not change during the contract period. How do the new rates for Qwest DSL compare with competitive products in the marketplace? DSL rates are comparable to those of our competitors and in some cases, lower compared to other alternatives in both the Consumer and Small Business markets. Moreover, we believe we deliver a superior product and value through greater reliability, a bundled solution, an d end-to-end product support. How does this change affect customers who use products that are no longer offered such as DSL Select? Current customers who subscribed to DSL Select will experience a $2 per month increase in the price of their service. DSL Select is no longer offered to new customers. Will rates for DSL change in the future? No other changes are known at this time, but we continue to evaluate market conditions when establishing prices. Does this price increase affect business customers with DSL service? Yes. All customers with DSL service will experience a price increase. -- Bob Tanner <tanner at real-time.com> | Phone : (952)943-8700 http://www.mn-linux.org | Fax : (952)943-8500 Key fingerprint = 6C E9 51 4F D5 3E 4C 66 62 A9 10 E5 35 85 39 D9