Ok, I'm moving into my new place soon, so I preordered a phone line. The number that was there didn't qualify for DSL but was within range. They said that it was probably because there was old line in the neighborhood and they'd send someone out to replace some of the wire to try to get me to qualify. So my new line is hooked up, I call the DSL office, and now I'm magically 18,700 feet from the CO, several thousand feet farther than before. They said the guy probably put me on another circuit or something, and they won't change it for me. And then the guy said I was supposed to be charged for the guy replacing the line so he tried to charge me for it, even when the rep that set up my line in the first place said it was no charge. My brother ordered service at his apartment, and the guy on the phone said he could get DSL for like $20, router for free, and all of the services like call waiting for free too. He gets his first bill, and it's like $190. So he called back, and the guy signed him up for some expensive DSL service, all of those services were not free, they sent out the wrong modem (CAP, not DMT), he never got the modem, they sent a new one which was broken. Then he cancelled it all because he was sick of it, and they are still trying to charge him for a modem he didn't get, and a modem that was broken when he received it. And he complained about the guy that set up his service and said all the stuff was free and the guy called him about 10pm one night and left a nasty harrassing voicemail for him, which he now has a tape of for the PUC to listen to. So now he has like this $400 bill for a month of phone service, and they are being total assholes about refunding his money for the modems and the DSL service which he never got a chance to use. Everytime I call those bastards I end up getting transferred at least 4 times, they have menuing systems that just disconnect you when you choose certain options or just forward you to numbers that aren't in service anymore, I sit on hold for abysmally long periods of time, and everyone I talk to is a total asshole (and I'm usually very polite with them). I spent over 11 hours on my cellphone with them one month because they kept putting me on hold, and the number I needed to call wasn't accessible from my home phone (Qwest), go figure. Every single bill I have ever received from them with the exception of one, has been incorrect. I've been charged for pager and cellphone service that I never had, and my account once kept getting transferred into someone elses name, 4 months in a row (same address, just a different name). This isn't even half of it, I've been through so much crap with them that I could probably sit here and type all day about all the things that they've screwed up or failed to do, the rude phone reps, the incompetent phone reps, and the billing mistakes each and every month for they last 3 years. And the worst part is, they're a monopoly in most areas. I can't get the ATT cablephone, and it's a law that you have to landline 911 service in a residential home, so I can't just keep my cellphone around. They just filed with the FCC to increase their rates on DSL also. I'm stuck with them until ATT gets their cablephone in my area. Qwest is the epitome of terrible service and if you have any problems with Qwest, please file a complaint with the minnesota public utilities commission: MN Public Utilities Commission 121 7th Place E. Suite 350 St. Paul, MN 55101-2147 Consumer Assistance/Information: 651/296-0406 TDD/TTY (For Hearing Impaired): 651/297-1200 Toll Free Dial 1 and Then: 800/657-3782 General Information: 651-296-7124 Fax: 651-297-7073 I heard Qwest actually gets fined $500 for each complaint, and the PUC just assumes them to be true now because they get so many, no more investigations, just a big fat bill. I don't know if this is true or not, but anything I can do to hurt Qwest makes me feel good, it's revenge for them causing me more trouble than any other company or person that I do business with, including the IRS. Looks like I'm stuck with a cable modem (no hosting servers) unless I shell out $1500 install + $400 a month for wireless from Implex.net, or $800 month for a t1 (with a 2 year contract, blech..).