I also found out that when you get the automated answering system with
qwest. If you type in your phone# you get directed to a PERSON!!!
try it.
Kelly


-----Original Message-----
From: Florin Iucha <florin at iucha.net>
To: tclug-list at mn-linux.org <tclug-list at mn-linux.org>
Date: Thursday, July 26, 2001 3:39 PM
Subject: Re: [TCLUG] qwest


>On Thu, Jul 26, 2001 at 02:37:40PM -0500, Austad, Jay wrote:
>> Ok, I'm moving into my new place soon, so I preordered a phone line.  The
>> number that was there didn't qualify for DSL but was within range.  They
>> said that it was probably because there was old line in the neighborhood
and
>> they'd send someone out to replace some of the wire to try to get me to
>> qualify.  So my new line is hooked up, I call the DSL office, and now I'm
>> magically 18,700 feet from the CO, several thousand feet farther than
>> before.  They said the guy probably put me on another circuit or
something,
>> and they won't change it for me.  And then the guy said I was supposed to
be
>> charged for the guy replacing the line so he tried to charge me for it,
even
>> when the rep that set up my line in the first place said it was no
charge.
>>
>> My brother ordered service at his apartment, and the guy on the phone
said
>> he could get DSL for like $20, router for free, and all of the services
like
>> call waiting for free too.  He gets his first bill, and it's like $190.
So
>> he called back, and the guy signed him up for some expensive DSL service,
>> all of those services were not free, they sent out the wrong modem (CAP,
not
>> DMT), he never got the modem, they sent a new one which was broken.  Then
he
>> cancelled it all because he was sick of it, and they are still trying to
>> charge him for a modem he didn't get, and a modem that was broken when he
>> received it.  And he complained about the guy that set up his service and
>> said all the stuff was free and the guy called him about 10pm one night
and
>> left a nasty harrassing voicemail for him, which he now has a tape of for
>> the PUC to listen to.  So now he has like this $400 bill for a month of
>> phone service, and they are being total assholes about refunding his
money
>> for the modems and the DSL service which he never got a chance to use.
>>
>> Everytime I call those bastards I end up getting transferred at least 4
>> times, they have menuing systems that just disconnect you when you choose
>> certain options or just forward you to numbers that aren't in service
>> anymore,
>
>My 2-year experience with this kind of menus: If at the first try you end
>up waiting too long or sent to a non-existing number dial again the main
>number and choose the option of "new customer/place order" (or along the
>same lines). 99% of times all the numbers are routed to the same operators,
>just you request is given a smaller priority if you choose complain or
>return.
>
>>          I sit on hold for abysmally long periods of time, and everyone I
>> talk to is a total asshole (and I'm usually very polite with them).  I
spent
>> over 11 hours on my cellphone with them one month because they kept
putting
>> me on hold, and the number I needed to call wasn't accessible from my
home
>> phone (Qwest), go figure.
>
>There has to be a 1-800 number for that. If not send another complaint to
the
>PUC.
>
>>                           Every single bill I have ever received from
them
>> with the exception of one, has been incorrect.  I've been charged for
pager
>> and cellphone service that I never had, and my account once kept getting
>> transferred into someone elses name, 4 months in a row (same address,
just a
>> different name).
>>
>> This isn't even half of it,
>
>Gee... I was deeply impressed so far... really.
>
>>                             I've been through so much crap with them that
I
>> could probably sit here and type all day about all the things that
they've
>> screwed up or failed to do, the rude phone reps, the incompetent phone
reps,
>> and the billing mistakes each and every month for they last 3 years.
>>
>> And the worst part is, they're a monopoly in most areas.  I can't get the
>> ATT cablephone, and it's a law that you have to landline 911 service in a
>> residential home, so I can't just keep my cellphone around.  They just
filed
>> with the FCC to increase their rates on DSL also.  I'm stuck with them
until
>> ATT gets their cablephone in my area.
>>
>> Qwest is the epitome of terrible service and if you have any problems
with
>> Qwest, please file a complaint with the minnesota public utilities
>> commission:
>> MN Public Utilities Commission
>> 121 7th Place E. Suite 350
>> St. Paul, MN 55101-2147
>> Consumer Assistance/Information: 651/296-0406
>> TDD/TTY (For Hearing Impaired): 651/297-1200
>> Toll Free Dial 1 and Then: 800/657-3782
>> General Information: 651-296-7124
>> Fax: 651-297-7073
>>
>> I heard Qwest actually gets fined $500 for each complaint, and the PUC
just
>> assumes them to be true now because they get so many, no more
>> investigations, just a big fat bill.  I don't know if this is true or
not,
>> but anything I can do to hurt Qwest makes me feel good, it's revenge for
>> them causing me more trouble than any other company or person that I do
>> business with, including the IRS.
>>
>> Looks like I'm stuck with a cable modem (no hosting servers) unless I
shell
>> out $1500 install + $400 a month for wireless from Implex.net, or $800
month
>> for a t1 (with a 2 year contract, blech..).
>
>Just make sure to follow up with PUC and push them to do their duty.
>
>florin
>
>--
>
>"If it's not broken, is because you are not fixing it enough."
>
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