I also found out that when you get the automated answering system with qwest. If you type in your phone# you get directed to a PERSON!!! try it. Kelly -----Original Message----- From: Florin Iucha <florin at iucha.net> To: tclug-list at mn-linux.org <tclug-list at mn-linux.org> Date: Thursday, July 26, 2001 3:39 PM Subject: Re: [TCLUG] qwest >On Thu, Jul 26, 2001 at 02:37:40PM -0500, Austad, Jay wrote: >> Ok, I'm moving into my new place soon, so I preordered a phone line. The >> number that was there didn't qualify for DSL but was within range. They >> said that it was probably because there was old line in the neighborhood and >> they'd send someone out to replace some of the wire to try to get me to >> qualify. So my new line is hooked up, I call the DSL office, and now I'm >> magically 18,700 feet from the CO, several thousand feet farther than >> before. They said the guy probably put me on another circuit or something, >> and they won't change it for me. And then the guy said I was supposed to be >> charged for the guy replacing the line so he tried to charge me for it, even >> when the rep that set up my line in the first place said it was no charge. >> >> My brother ordered service at his apartment, and the guy on the phone said >> he could get DSL for like $20, router for free, and all of the services like >> call waiting for free too. He gets his first bill, and it's like $190. So >> he called back, and the guy signed him up for some expensive DSL service, >> all of those services were not free, they sent out the wrong modem (CAP, not >> DMT), he never got the modem, they sent a new one which was broken. Then he >> cancelled it all because he was sick of it, and they are still trying to >> charge him for a modem he didn't get, and a modem that was broken when he >> received it. And he complained about the guy that set up his service and >> said all the stuff was free and the guy called him about 10pm one night and >> left a nasty harrassing voicemail for him, which he now has a tape of for >> the PUC to listen to. So now he has like this $400 bill for a month of >> phone service, and they are being total assholes about refunding his money >> for the modems and the DSL service which he never got a chance to use. >> >> Everytime I call those bastards I end up getting transferred at least 4 >> times, they have menuing systems that just disconnect you when you choose >> certain options or just forward you to numbers that aren't in service >> anymore, > >My 2-year experience with this kind of menus: If at the first try you end >up waiting too long or sent to a non-existing number dial again the main >number and choose the option of "new customer/place order" (or along the >same lines). 99% of times all the numbers are routed to the same operators, >just you request is given a smaller priority if you choose complain or >return. > >> I sit on hold for abysmally long periods of time, and everyone I >> talk to is a total asshole (and I'm usually very polite with them). I spent >> over 11 hours on my cellphone with them one month because they kept putting >> me on hold, and the number I needed to call wasn't accessible from my home >> phone (Qwest), go figure. > >There has to be a 1-800 number for that. If not send another complaint to the >PUC. > >> Every single bill I have ever received from them >> with the exception of one, has been incorrect. I've been charged for pager >> and cellphone service that I never had, and my account once kept getting >> transferred into someone elses name, 4 months in a row (same address, just a >> different name). >> >> This isn't even half of it, > >Gee... I was deeply impressed so far... really. > >> I've been through so much crap with them that I >> could probably sit here and type all day about all the things that they've >> screwed up or failed to do, the rude phone reps, the incompetent phone reps, >> and the billing mistakes each and every month for they last 3 years. >> >> And the worst part is, they're a monopoly in most areas. I can't get the >> ATT cablephone, and it's a law that you have to landline 911 service in a >> residential home, so I can't just keep my cellphone around. They just filed >> with the FCC to increase their rates on DSL also. I'm stuck with them until >> ATT gets their cablephone in my area. >> >> Qwest is the epitome of terrible service and if you have any problems with >> Qwest, please file a complaint with the minnesota public utilities >> commission: >> MN Public Utilities Commission >> 121 7th Place E. Suite 350 >> St. Paul, MN 55101-2147 >> Consumer Assistance/Information: 651/296-0406 >> TDD/TTY (For Hearing Impaired): 651/297-1200 >> Toll Free Dial 1 and Then: 800/657-3782 >> General Information: 651-296-7124 >> Fax: 651-297-7073 >> >> I heard Qwest actually gets fined $500 for each complaint, and the PUC just >> assumes them to be true now because they get so many, no more >> investigations, just a big fat bill. I don't know if this is true or not, >> but anything I can do to hurt Qwest makes me feel good, it's revenge for >> them causing me more trouble than any other company or person that I do >> business with, including the IRS. >> >> Looks like I'm stuck with a cable modem (no hosting servers) unless I shell >> out $1500 install + $400 a month for wireless from Implex.net, or $800 month >> for a t1 (with a 2 year contract, blech..). > >Just make sure to follow up with PUC and push them to do their duty. > >florin > >-- > >"If it's not broken, is because you are not fixing it enough." > >41A9 2BDE 8E11 F1C5 87A6 03EE 34B3 E075 3B90 DFE4 >_______________________________________________ >tclug-list mailing list >tclug-list at mn-linux.org >https://mailman.mn-linux.org/mailman/listinfo/tclug-list >