I believe that there is a project on Sourceforge.. 

> -----Original Message-----
> From:	Raymond Norton [SMTP:ray at lctn.k12.mn.us]
> Sent:	Thursday, October 11, 2001 7:04 PM
> To:	tclug-list at mn-linux.org
> Subject:	[TCLUG] Need trouble ticket tracking program/server
> 
> I have a school district with some students taking A+. I want to implement
> a system where a ticket number is automatically  assigned to each problem.
> It would need to be something like Cisco or Onvoy uses, so we can track
> the history and conclusion of each case. Is there something like this out
> there for little or no cost?
>  
>  
> Raymond Norton