On Wed, Aug 21, 2002 at 08:22:43AM -0500, Garret_Davis at cargill.com (Garret_Davis at cargill.com) wrote:
> All,
> 
> I'm in the middle of a project determining where Linux fits in at an
> enterprise level within the company I work for. One of the questions I
> have a hard time getting a real world answer too is "Where do people get
> their support from"? I would like to know if any of you on this list run
> Linux in production situations and who you use for support. Do you go
> directly to Redhat....Do you just use the internet...Do you use the
> vendor you purchased the server from, like IBM...

Where I work, we currently have about 50 Linux boxes (that number is rapidly
growing).  We do not purchase software support for any of them.  We just
use in-house expertise and mailing lists/web sites to solve problems.
If you have in-house expertise, I don't think you'd benefit a lot from
commercial Linux support.  The only commercial software we run on Linux
is Oracle and I think we do have support for that.  Hardware support,
on other other hand, can be useful.

-- 
Amy Tanner
amy at real-time.com
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