Request Tracker will do what you need. http://www.fsck.com/projects/rt/ > Hello gang- > > Im about to need a web-based interface to use as a support / help desk > tool. We are rolling out a new web based product, and would really > like to have a good way to manage support requests. > > I think our staff can enter the ticket (end luser submitted wouldnt be > all that bad either). Id love to hear peoples experience with these > tools, there seem to be so many different tools, all with smiliar, yet > different objectives. If it had a FAQ or knowledge base tool with it, > that would be great. An interface for the client to login and view > thier ticket is importiant. > > Thanks > duncan > > _______________________________________________ > Twin Cities Linux Users Group Mailing List - Minneapolis/St. Paul, > Minnesota http://www.mn-linux.org > tclug-list at mn-linux.org > https://mailman.mn-linux.org/mailman/listinfo/tclug-list -- Raymond Norton Little Crow Telemedia Network 320-234-0270