Absolutely true: they really don't. Qwest owns most of the copper and fiber and resells it to the CLECs so they get money for service anyway. I too have been frustrated by poor service from Qwest, switched to McLeod and again frustrated. Believe it or not, it took 12 months and 12 billing cycles to get us out of their system and straightened out! I was so shocked by the inability of employees to help, callback promises that never happened, and just simple neglect. We chose another CLEC, USLink, and have been pleased with all aspects: billing, followup, support, etc. They can serve any customer currently in a Qwest market which is most of the state except some small private monopoly-telco-based areas (Annandale and Big Lake come to mind). Currently we have a PRI, a T-1, a few analog lines, long distance service and numerous dialup access accounts all working flawlessly. Maintenance windows and notifications used well in advance and with little downtime. Even if USLink is just reselling service from Qwest in a non-USL-switch market, someone else can deal with Qwest issues. I con't have time to waste on the phone. I'd rather talk to someone local than some dumbass in a cubical in Iowa City! Email me off-list if you want the contact info for a kick-ass rep. MK On Wed, 8 May 2002, Austad, Jay wrote: > They don't care. Qwest actually told me once to go somewhere else because > they didn't want me as a customer anymore. So I did. :) > > Jay > > > -----Original Message----- > > From: Kremer [mailto:kremer at ringworld.org] > > Sent: Wednesday, May 08, 2002 12:01 AM > > To: tclug-list at mn-linux.org > > Subject: Re: [TCLUG] Re: Charging Telco for -your- time on the phone? > > > > > > Or threaten to disconnect from their service? I'm happy to > > say I no longer pay any of those f***s for their lousy > > service. I don't need them, and I'm not going to give them my money. > > > > - Kremer > > > > On Mon, 6 May 2002, Scott Dier wrote: > > > > > Threaten to move to another CLEC? Is KMC any better? > > > > _______________________________________________ > > Twin Cities Linux Users Group Mailing List - Minneapolis/St. > > Paul, Minnesota http://www.mn-linux.org > > tclug-list at mn-linux.org > > https://mailman.mn-> linux.org/mailman/listinfo/tclug-list > > > _______________________________________________ > Twin Cities Linux Users Group Mailing List - Minneapolis/St. Paul, Minnesota > http://www.mn-linux.org > tclug-list at mn-linux.org > https://mailman.mn-linux.org/mailman/listinfo/tclug-list > -- ___________________________________________________________ Sirgo, Inc. A member of the KDV Business Solutions Network ___________________________________________________________ Mark J. Kroska Director IT Services 320.258.6412 Voice Direct 888.252.7060 Toll Free 320.252.9627 Fax http://www.sirgo.net mailto:mkroska at sirgo.net ___________________________________________________________ "NOTICE: This E-mail (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. §§ 2510-2521, is confidential and maybe legally privileged. If you are not the intended recipient, you are hereby notified that any retention, dissemination, distribution, or copying of this communication is strictly prohibited. Please reply to the sender that you have received the message in error, then delete it. Thank you."