Hi everyone, I'm going to be setting up an "issue tracking" system on a Linux system soon and I wonder if any of you would be willing to share any experiences. I've done a lot of googling and looking at various Web sites. I've found a couple packages that run on top of Zope, some PHP, and one Java-based one. Any of those platforms is fine with me. As long as they support MySQL or Postgres I don't really care about the db backend. The goal is to implement a system where technical support people from various schools in the district where I work can add items to a queue and assign responsibility for repairs. Ease of use is a plus since many of the people who may use the system aren't necessarily very geeky. (Odd, I know.) One program I looked at (http:/helpdesk.oneorzero.com/) allowed people to submit "tickets" without having a login. This would allow teachers to add items without the extra hassle of managing another set of passwords. We can put it on a password-protected intranet to prevent virtual passersby from adding anything. I'm not opposed to spending some money for such a beast, but at this point the entire concept is pretty new to almost everyone and I don't want to shell out big bucks for a system that doesn't get used much. So free/open source would be a plus at this stage and would have the added benefit of helping me push the FOSS concept more. Any ideas would be welcome. Thanks. -Tim -- Tim Wilson Twin Cities, Minnesota, USA Educational technology guy, Linux and OS X fan, Grad. student, Daddy mailto: wilson at visi.com aim: tis270 public key: 0x8C0F8813 _______________________________________________ TCLUG Mailing List - Minneapolis/St. Paul, Minnesota http://www.mn-linux.org tclug-list at mn-linux.org https://mailman.real-time.com/mailman/listinfo/tclug-list