I've worked with "Action Request System" from Remedy ( http://www.remedy.com ) in the past, it can be customized for needs from help desk to change management and general customer service, it all depends on your needs. We had the data on Sybase on Sun box's, I know it could be on Oracle or almost any other db back end. I didn't support the product but I used it, it's a good solid product. Sam. Tim Wilson wrote: > Hi everyone, > > I'm going to be setting up an "issue tracking" system on a Linux > system soon and I wonder if any of you would be willing to share any > experiences. I've done a lot of googling and looking at various Web > sites. I've found a couple packages that run on top of Zope, some PHP, > and one Java-based one. Any of those platforms is fine with me. As > long as they support MySQL or Postgres I don't really care about the > db backend. > > The goal is to implement a system where technical support people from > various schools in the district where I work can add items to a queue > and assign responsibility for repairs. Ease of use is a plus since > many of the people who may use the system aren't necessarily very > geeky. (Odd, I know.) One program I looked at > (http:/helpdesk.oneorzero.com/) allowed people to submit "tickets" > without having a login. This would allow teachers to add items without > the extra hassle of managing another set of passwords. We can put it > on a password-protected intranet to prevent virtual passersby from > adding anything. > > I'm not opposed to spending some money for such a beast, but at this > point the entire concept is pretty new to almost everyone and I don't > want to shell out big bucks for a system that doesn't get used much. > So free/open source would be a plus at this stage and would have the > added benefit of helping me push the FOSS concept more. > > Any ideas would be welcome. Thanks. > > -Tim > _______________________________________________ TCLUG Mailing List - Minneapolis/St. Paul, Minnesota http://www.mn-linux.org tclug-list at mn-linux.org https://mailman.real-time.com/mailman/listinfo/tclug-list