On Sun, Aug 26, 2007 at 11:15:58AM -0500, Tim Wilson wrote: > Hey everyone, > > I'm trying to figure out how I can make fetchmail and procmail work > together with RT, our trouble ticketing system at work. I'd like to > use procmail in this process because we're going to need to start > doing some spam filtering on our incoming help requests. Here's what > I've got so far: <snip> > In my /etc/procmailrc I've got: > > # cat /etc/procmailrc > > # Set some variables > PATH=/usr/bin:/usr/local/bin:/usr/local/rt3/bin > LOGFILE=/var/log/procmail.log > SHELL=/bin/sh > URL=https://support.buffalo.k12.mn.us/rt/ > > # Route standard "help" messages to RT > :0: > * ^From.*help > |rt-mailgate --queue Incidents --action correspond --url $URL > > This procmail recipe should deliver any message addressed to the help > address to "rt-mailgate" which is RT's email processor. > > I'm not sure what the problem is. Mail sent to the help address never > appears in RT, and I don't get anything logged in /var/log/ > procmail.log either. (root owns the procmail.log file) Nothing jumps out at me immediately, though I haven't used fetchmail in ages. Since nothing at all appears in the procmail log, my guess is that it is a fetchmail problem. While you are debugging this, though, you should have: VERBOSE=on in the procmailrc. I would try the fetchmail part manually instead of using the daemon to test things, and then get the daemon working. -- Jim Crumley |Twin Cities Linux Users Group Mailing List (TCLUG) Ruthless Debian Zealot |http://www.mn-linux.org/ Never laugh at live dragons |