Oh I love apt-get If you are using Ubuntu 8.04 you can just apt-get install rt the package is, request-tracker3.6 - Extensible trouble-ticket tracking system We use rt at work also, and have been happy with it. We bought a box with freeside (http://www.freeside.biz/freeside/) and rt intergrated on it. BTW I found this via, sudo apt-cache search rt | grep -i request ==>brian. tclug at b-o-b.homelinux.com wrote: > Tim Wilson writes: > > >> On May 15, 2008, at 12:21 PM, tclug at b-o-b.homelinux.com wrote: >> >> >>> What I am looking for is pretty basic. I would like employees to have >>> the >>> ability to report problems regarding application, hardware, etc. I >>> would >>> like all employees to see the status of all the tickets submitted. >>> >> >> >> Robert, >> >> If it wasn't for your first sentence, I'd have no trouble recommending >> Request Tracker (http://bestpractical.com/rt/). I've used it for several >> years with great success. It requires a certain investment to install and >> configure, but once it's rolling I think you'd find it to be flexible and >> powerful. >> >> -Tim >> >> > > Thank You. So far both recommendation are for Request Tracker. I not > worried about the initial investment of time. > > Thank You both for the advise. > > I am downloading RT now! > > Kind Regards, > > Robert > > _______________________________________________ > TCLUG Mailing List - Minneapolis/St. Paul, Minnesota > tclug-list at mn-linux.org > http://mailman.mn-linux.org/mailman/listinfo/tclug-list >