I'm sure this thread is dead by now, but I'll interject my 2 cents worth. I always appreciated GN simply because it was a place I could walk in, order the parts I need, pay and walk out. If you're looking for mindless drones to direct your purchase you should be at Best Buy, accepting the 3 year PSP and "Geek" Squad 'computer setup' fee. I've never had a problem dealing with GN when it involved defective merchandise (a few hard drives, a few sticks of RAM, and a motherboard over the years). Though I am sad to see that Tran is "gone", they had better pricing on some items and always seemed to have the things GN didn't (and GN always had the things Tran didn't). @GN - feel free to look up my purchase history, you'll see I've purchased well over $20k worth of merchandise there. Keep up the good work, expand your selection. Please for the love of $deity don't turn into a bunch of best buy/microcenter sales droids. On Wed, 2009-06-24 at 20:58 -0500, PJ Crump wrote: > I would like to echo the same type of bad customer service at GN. I > have been there 3 times over the past 5 years and every time I wonder > why I go there to begin with.. One example I had was when I was going > to build a PC and wanted information about the various cases they had in > stock.. Even though there was no one in line I was told to look at the > samples and then when I had a question it was as if I had asked for a > friggin pedicure..