On Thu, 18 Jun 2009, Donovan wrote: > I'd have to agree. Nano has always been kind of a weird shop. My wife > refused to come in with me because the people behind the counter never > seemed to care or were flat out unfriendly. > > > On Thu, Jun 18, 2009 at 2:53 PM, Chuck Cole<cncole at earthlink.net> wrote: > >> I could get no help at all if I asked a question, and it was not clear >> whether they stocked what I was looking for. The sales staff was rude >> and and gave no time unless a customer immediately stated a product >> they could ring up. I'll third that. I don't let such things bother me too much, but yes, they can be very arrogant and rude. One guy in particular stands out. I would say that he is tall, medium build, brown hair, maybe 35 years old. He's the kind of guy who will appear to ignore you while you are speaking, not acknowledge the truth or value in what you have said, and he's kind of abrasive. He seems happy to be able to say that he cannot help you with something because it is no longer under warranty. It's just not a good experience talking to him. I also think he wants to get you out quickly and process customers as quickly as possible. He might be one of the senior workers there and he is setting a bad example. Some of the other guys are fine. If they are paid by the number of customers they process, that would explain it. I still go there a little because it is close. I have been going much more often to Micro Center in St. Louis Park -- a bit of a drive but excellent prices. People say all the time that the staff at Gen Nano are rude. I don't think you can have a discussion about that shop without having this come up. Why doesn't the owner know about it? It definitely costs him money. I'm only bothering to write about this now because someone on the list knows the owner, so maybe the business can improve. If the owner is paying the workers more money for processing more customers, he should think about that a little bit more. Mike