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<DIV><FONT face=Arial size=2>I am setting up Request Tracker, but having a
problem.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I set up an alias in /etc/aliases as
follows:</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV>rt-comment: "|/path/to/rt2/bin/rt-mailgate --queue general --action
comment"<BR>rt:
"|/path/to/rt2/bin/rt-mailgate --queue general --action correspond"<BR></DIV>
<DIV><FONT face=Arial size=2>I also set up a symbolic link in /etc/smrsh as
follows:</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>/opt/rt2/bin/rt-mailgate</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Here is the returned mail error:</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV>The original message was received at Sat, 10 Nov 2001 14:52:19
-0600<BR>from [204.220.56.3]<BR><BR> ----- The following addresses
had permanent fatal errors -----<BR>|/opt/rt2/bin/rt-mailgate --queue general
--action correspond<BR> (reason: service
unavailable)<BR> (expanded from: <<A
href="mailto:rt@rt.lctn.k12.mn.us">rt@rt.lctn.k12.mn.us</A>>)<BR><BR>
----- Transcript of session follows -----<BR>smrsh:
rt-mailgate.--queue.general.--action.correspond not available for sendmail
programs<BR>554 5.0.0 |/opt/rt2/bin/rt-mailgate --queue general --action
correspond... Service unavailable</DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>Any help would be greatly appreciated</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Raymond</FONT></DIV></BODY></HTML>