My only experience with VA was with a previous employer... it was a crazy little startup and we were just trying to get our boxes in, and rolled out (and of course it was needed yesterday!) and our shipment from VA arrived, which was two 3500's (dual Xeon, 2 or 4 gig ram, internal DAT, Raid 5) They arrived late, and one of the boxes had didnt work out of the box, so our lead tech guy called em up, kicked and screamed, and told VA that due to their f*ckup, we wanted another box for parts, incase something else happened... We got em to drop ship a Sat. delivery of another 3500, with the xeons, the ram, the disks, all that it was missing was the tape drive. i think we made em move faster than they were supposed to, or maybe they felt bad (yeah right) because they never asked for it back, nor did they charge for it! not a bad deal. this is prob. indicative of some internal problems they have... They machines ran fine after that. a few weeks ago, i talked to the CTO of my former employer and he told me that the two boxes were at 390+ days of uptime. duncan On Mon, 9 Apr 2001, Ben Lutgens wrote: > On Sun, Apr 08, 2001 at 11:22:38PM -0500, Bob Tanner wrote: > >How can you help? > > > >But if you could send me your horror stories with VA, I'd like to include them > <snip> > > To VA's credit, once they realized that it was "Sistina" who was having the > problem they rolled out the corporate ass-kissing machine BIG TIME! I got to > the point were I said "Stop calling me, the service call was last month!! and > No we may never buy anything from you people again" > > -- || || || || || || duncan shannon duncan at sodatrain.com