I'd encourage you to escalate rather than all of the waiting you're suggesting. The retail sales people are about volume of sales and less concerned with making you happy, whereas managers are usually willing to go the extra mile if it means you won't cancel the two year contract during the 14 day period. -- Jeremy MountainJohnson Jeremy.MountainJohnson at gmail.com On Fri, Jan 18, 2013 at 12:54 AM, Mike Miller <mbmiller+l at gmail.com> wrote: > I had an email address from the sales worker in the store. I wrote just now > to tell her that Google has a price of $350, the T-mobile price on the web > is $250, and they charged me $550. I suggest that this was an error and > they should give me the $300 discount. I'll let you know what happens next. > > > Mike > > > On Fri, 18 Jan 2013, Yaron wrote: > >> I'd go to the store, with that text in hand, and complain. >> >> On Fri, 18 Jan 2013, Mike Miller wrote: >> >>> That price seems to be for anyone who goes to that web page. I am a new >>> customer, switching from Sprint to T-Mobile, and I am signing a 2-year >>> contract. I can cancel within 14 days, so I will do that if they don't give >>> me my $300. Then I'll wait, and wait, and someday I'll get something, >>> probably. I'd rather live without a cell phone than be treated like that. >>> >>> Mike >>> >>> >>> On Fri, 18 Jan 2013, Yaron wrote: >>> >>>> A lot of times those discounts are for new customers only, or people who >>>> qualify, or something like that. >>>> >>>> "Suggested Retail" is marketing speak for "We made it up." >>>> >>>> On Thu, 17 Jan 2013, Mike Miller wrote: >>>> >>>>> I was just looking at their web site. Check this out: >>>>> >>>>> >>>>> http://www.t-mobile.com/shop/phones/Cell-Phone-Detail.aspx?cell-phone=Nexus-4 >>>>> >>>>> Suggested retail: $549.99 >>>>> Instant discount: -$300.00 >>>>> Mail-in rebate card: -$50.00 >>>>> Free Shipping $0.00 >>>>> $199.99 >>>>> >>>>> They did give me the $50 rebate card. But it's hard to understand how >>>>> Google is promising to sell it unlocked for $350, but T-Mobile has a >>>>> "suggested retail" price of $550. >>>>> >>>>> Harder still to understand is how they would charge me the $300 instead >>>>> of giving me the instant discount. Is it just incompetence? >>>>> >>>>> I called T-Mobile and talked to a rep -- just got off the phone. They >>>>> say that the price I was charged is correct. I told them I would return the >>>>> phone. They said OK. The problem is incompetent and poorly-trained staff, >>>>> I believe, and probably a really crazy and foolish team planning their >>>>> discount schemes. Just weird. >>>>> >>>>> They might feel like they have me because I transferred my old Sprint >>>>> number, killed my Sprint account and now I'll have no cell phone. But I >>>>> have no real need for a cell phone. I mostly use Google Voice numbers that >>>>> will ring in my home or office, so I get calls, and if I miss them, Google >>>>> Voice will show me the message on my computer, or tablet, or whatever, so >>>>> I'll get it. >>>>> >>>>> Mike >>>>> >>>>> >>>>> On Wed, 16 Jan 2013, Yaron wrote: >>>>> >>>>>> I would definitely go over to t-mobile and give them some crap for >>>>>> that because, yeah, that makes ZERO sense. >>>>>> >>>>>> On Wed, 16 Jan 2013, Mike Miller wrote: >>>>>> >>>>>>> I ended up buying the Nexus 4 today, but it looks like T-Mobile >>>>>>> charged me $500 for it even though I was signing a 2-year contract. I >>>>>>> probably should have said "no" to that "deal," which in retrospect makes no >>>>>>> sense. If Google sells an unlocked Nexus 4 with 16GB memory for $350, how >>>>>>> can I be paying $500 *and* signing a 2-year contract? Isn't the contract >>>>>>> supposed to bring the price down? I might just return it, on principal, pay >>>>>>> their $50 restocking fee, and live without a phone for awhile to see if I >>>>>>> really need one. >>>>>>> >>>>>>> Mike >>>>> >>>>> _______________________________________________ >>>>> TCLUG Mailing List - Minneapolis/St. Paul, Minnesota >>>>> tclug-list at mn-linux.org >>>>> http://mailman.mn-linux.org/mailman/listinfo/tclug-list >>>>> >>>> >>>> >>>> >>>> -- >>>> _______________________________________________ >>>> TCLUG Mailing List - Minneapolis/St. Paul, Minnesota >>>> tclug-list at mn-linux.org >>>> http://mailman.mn-linux.org/mailman/listinfo/tclug-list >>>> >>> _______________________________________________ >>> TCLUG Mailing List - Minneapolis/St. Paul, Minnesota >>> tclug-list at mn-linux.org >>> http://mailman.mn-linux.org/mailman/listinfo/tclug-list >>> >> >> >> >> -- >> _______________________________________________ >> TCLUG Mailing List - Minneapolis/St. Paul, Minnesota >> tclug-list at mn-linux.org >> http://mailman.mn-linux.org/mailman/listinfo/tclug-list >> > _______________________________________________ > TCLUG Mailing List - Minneapolis/St. Paul, Minnesota > tclug-list at mn-linux.org > http://mailman.mn-linux.org/mailman/listinfo/tclug-list