typical. 3 calls to att.net support, thrice told it can't be done. thanks to your link, tho, i called in yet again, gave her zip code, and the password was reset. they obviously want to refuse to support the free services, but if they would just do it anyway, heck i called in 4 times and i dunno how many times sue did, that all could've been just one call on their tab instead.. On 8 March 2013 15:05, Michael Moore <stuporglue at gmail.com> wrote: > Looks like they don't provide support for free users. > > > http://www.att.com/esupport/article.jsp?sid=KB401397&cv=804&title=Change%20or%20reset%20your%20AT#fbid=eZvBMub5DOE > > As a Free AT&T Email user, if you are unable to remember the answers > to your security questions, are unable to validate the ZIP code we > have on file, and you do not have an alternate email address on file > to complete the temporary password process, there is no other way to > reset your email password. You will need to create a new email > address. > > Best of luck, > Michael > > On Fri, Mar 8, 2013 at 2:58 PM, gregrwm <tclug1 at whitleymott.net> wrote: > > a dear friend's email has been hijacked, the security questions and > > alternate email have all been changed, at&t TS says there's no way to > help. > > true? there's always a way, tho at this point the only way i can think > of > > might be by knowing a friend on the att.net/yahoo admin team.. ..any > ideas? > -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://mailman.mn-linux.org/pipermail/tclug-list/attachments/20130308/692ed962/attachment.html>